FAQs

Before your appointment

Fill Out Intake Form. Please complete our intake form before your appointment, ideally the day before.

Our Cancellation Policy

We ask for at least 48 hours’ notice to cancel or reschedule your appointment, allowing us to offer the time to another client.

More than 48 hours away, you can manage your booking via the link in your confirmation email. Your deposit can be refunded or transferred.

Within 48 hours, please call or text the clinic on 03 5442 9993. Late cancellations or reschedules may result in your deposit being retained.

No Shows

A no-show occurs when you don't attend your appointment and haven't contacted us beforehand. This will result in your deposit being retained, and may affect your ability to book with us in future. Future bookings may require full prepayment.

Genuine Emergencies

We understand that life happens. Illness, family emergencies and unexpected situations will always be met with care. That said, repeated late cancellations or no-shows may still result in deposit loss, treatment forfeiture, full prepayment requirements, or restrictions on future bookings.

Facial Appointments

We recommend pausing any active ingredients for a few days before your treatment to help minimise the chance of irritation. This includes retinol and vitamin A, exfoliating acids such as AHA and BHA, hydroquinone, and any prescription topicals.

IPL/SLR Hair Reduction

Shaving
In the lead-up to your treatment, please avoid all hair removal methods except shaving. For best results, shave at least 24 hours before your appointment to help avoid irritation.

Tanning
Please avoid fake tan and sun exposure before your IPL appointment, and check any current oral or topical medication for heat sensitivity.